Skip to main content
EuropeSIP
Request advice

Asterisk · Integration · Automation · AI

IP telephony on Asterisk, integrated with your CRM and automated with AI

Asterisk PBX systems integrated with your CRM, automated and with AI voice agents. Numbering, SIP trunks, call center and specialized support, on an open platform that adapts to your business.

Request advice See integration & AI
  • Asterisk as an open platform
  • Integration with CRM, ERP and APIs
  • Automation and AI applied to calls
  • National and international numbering
  • Specialized technical support

Complete solution

Asterisk, an open platform for your business telephony

Asterisk is open-source PBX software: instead of a closed set of factory features, it’s a platform that can be programmed, extended and connected to other systems through APIs.

At EuropeSIP we design, deploy and maintain Asterisk-based IP telephony solutions: needs analysis, numbering, SIP trunks, the PBX itself, integration with your corporate applications and ongoing support.

The solution can be deployed in the cloud, on the customer’s infrastructure, or through a hybrid architecture.

  • Cloud

    PBX hosted on cloud infrastructure, with fast deployment and simplified maintenance. Suitable when agile rollout and scalability are the priority.

  • On-premise

    PBX installed at the customer’s premises, with full control over the infrastructure. Suitable when there are specific network, security or local integration requirements.

  • Hybrid

    A combination of cloud and on-premise resources to get the flexibility of one and the control of the other, depending on site, department or migration stage.

Integration, automation & AI

Asterisk as an open platform: connected, automated and AI-powered

Asterisk is open-source PBX software: it can be programmed and connected to other systems through APIs. That’s what we use to automate tasks before, during and after every call.

  1. Before the call

    • Automatic caller identification

      When the call arrives, the number is identified and the customer’s record is opened in the CRM before the agent picks up.

    • Routing based on CRM data

      The call is directed to the right queue or agent based on history or data already available in your systems.

  2. During the call

    • API-connected voice agents

      A voice assistant can resolve common queries or collect initial data, and transfer the call to a person when needed.

    • Real-time transcription

      The conversation is turned into text as it happens, available to the agent or for later analysis.

  3. After the call

    • Automatic summary and classification

      Each call is summarized, classified by reason for contact, and the relevant details of the conversation are identified.

    • Automatic CRM and ticketing update

      The analysis result is logged in the CRM, ERP or ticketing tool without anyone having to type it in.

    • Escalation to a human agent

      When the case requires it, the automated process hands the task to a person with all the context already gathered.

Connected to your systems

We connect your telephony with your management tools to automate call logging and speed up customer service.

  • CRM, ERP and ticketing platforms
  • Click-to-call and automatic customer record pop-up
  • Automatic call logging and communication history
  • Caller identification
  • APIs, webhooks and custom connectors
  • Integration capability with Microsoft Dynamics, Salesforce, Zendesk, SugarCRM and Vtiger

The integration adapts to the platform your company already uses; it does not imply an official partnership agreement with the CRM vendor.

Custom development

When a need doesn’t fit a standard product, we build the application or dashboard that solves it.

  • Call management applications and supervision dashboards
  • Agent portals
  • Corporate integrations and process automation
  • Advanced routing and campaign management
Ask about custom development

The processing of conversations and the data derived from them is configured to respect permissions, data retention and the data-protection regulations applicable to each customer. Artificial intelligence supports your team’s work, it does not replace it, and this information does not replace the specific legal advice your company may need.

Core services

The foundation of your business telephony

Four areas the platform is built on: PBX, numbering, SIP trunks and call center. Integration with your systems, automation and custom development are covered in detail in the previous section.

Asterisk PBX systems

Installation, configuration and ongoing evolution of your own or virtual Asterisk PBX, in the cloud, on-premise or in a hybrid model.
  • Asterisk installation and configuration
  • Virtual, on-premise and hybrid PBX systems
  • Extension, IP phone and softphone configuration
  • Mobile extensions and remote work
  • Connection between different sites
  • Migration from existing PBX systems
  • High availability and redundancy

National and international numbering

Management of geographic numbering, DID/DDI and number porting to centralize your company’s phone presence.
  • National and international geographic numbering
  • Local numbers in different provinces and countries
  • DID and DDI numbering ranges
  • Toll-free and premium-rate numbers
  • Porting of existing numbers
  • Corporate caller ID on outbound calls

The availability and documentation requirements for international numbering depend on each country’s regulations.

SIP trunks

Connecting your PBX to the telephone network through SIP trunks sized, made redundant and monitored for your needs.
  • National and international SIP trunks
  • Simultaneous channels sized to each need
  • Connection with one or several carriers
  • Backup trunks and automatic failover
  • Intelligent routing and destination restrictions
  • Presentation of different outbound caller numbers
  • Monitoring of availability, quality and cost

Call center solutions

Complete management of agents, queues and campaigns, with supervision, recording and reporting for contact centers of any size.
  • Agent and queue management
  • Inbound and outbound campaigns
  • Automatic distribution and dialers
  • Real-time supervision, listen-in and whisper coaching
  • Call recording
  • Agent statuses, breaks and phone surveys
  • Reports, statistics and dashboards
  • Integration with QueueMetrics, Asternic and third-party solutions

Not sure where to start?

Request advice

Advanced call handling

Every call, on the right path

From the moment it comes in until it reaches the right person: voice menus, distribution, schedules and configurable control rules.

Service and self-service

  • Voice menus and IVR
  • Custom voice prompts
  • Music on hold
  • Informational messages
  • Multilingual service
  • Voicemail

Distribution

  • Queues
  • Ring groups
  • Routing by department
  • Routing by country or language
  • Routing by availability

Schedules and continuity

  • Business hours and holidays
  • Call forwarding
  • Transfers
  • Automatic diversion in case of an incident

Control

  • Call restrictions
  • Allow and block lists

Agent, queue and campaign management in detail is covered in our call center solutions .

Security, continuity and quality

Protected against fraud, resilient against incidents

Three fronts we work on together: protecting the platform against unauthorized access, ensuring phone service keeps running through an incident, and taking care of voice quality over the network.

Security and fraud prevention

  • Firewall
  • Brute-force protection
  • IP restrictions
  • Secure authentication
  • TLS and SRTP encryption
  • VPN for remote extensions
  • Blocking of high-risk destinations
  • Usage limits

Business continuity

  • Redundant servers
  • Multiple carriers and alternative routes
  • Automatic diversion to mobiles
  • Backups
  • Monitoring and alerts
  • Disaster recovery
  • High availability

Service and network quality

  • QoS and voice traffic prioritization
  • Control of latency, jitter and packet loss
  • Optimized voice codecs
  • Firewall rules for SIP/RTP traffic
  • Continuous quality monitoring

No architecture, however redundant, can promise a service with no downtime or 100% availability. We design to reduce the impact of an incident and shorten recovery time.

Redundancy of the connection to the telephone network is handled at the SIP trunk level, with backup and automatic failover.

Asterisk support and maintenance

A team that stays with you after go-live

We work on both new installations and existing Asterisk platforms, even ones deployed by another provider.

Coverage hours, response times and SLA scope are defined according to the contracted service; we don’t offer a one-size-fits-all coverage for every project.

Talk to a specialist
  • Preventive maintenance
  • Incident resolution
  • Log review
  • Updates and patches
  • Backups
  • Monitoring
  • Platform optimization
  • Remote support
  • Hour banks
  • Service level agreements (SLA)
  • Technical audits
  • Maintenance of installations deployed by other providers

Solutions by company type

One architecture, six ways to apply it

There’s no single configuration that fits every company. Here’s how we adapt the solution by organization type.

Small and medium businesses
Simple, flexible virtual PBX systems ready to grow with your business.
Companies with several sites
Centralized corporate numbering and internal calls between branches.
Call centers
Management of agents, queues, campaigns, recordings and reports.
International companies
Local numbering in different countries managed from a single platform.
Remote teams
Remote extensions, softphones and mobility while keeping corporate numbering.
Public bodies and organizations
Service structured by department, traceability and service statistics.

How we work

A clear method, from start to finish

  1. 1

    We analyze

    We study the current situation, infrastructure, call volume and the needs of your business.

  2. 2

    We design

    We define the architecture, numbering, carriers, call flows and integrations.

  3. 3

    We deploy

    We configure the platform, run the tests and coordinate the migration.

  4. 4

    We train

    We train users, agents, supervisors and administrators.

  5. 5

    We maintain

    We monitor, resolve incidents and evolve the solution as new needs arise.

Over 20 years

of experience in enterprise technology projects

Why EuropeSIP

A team that supports the project from start to finish

  • Over 20 years of experience in enterprise technology projects
  • In-house technical team specialized in Asterisk and IP telephony
  • Open platform, with no per-extension licensing that limits your growth
  • Ability to handle the whole project lifecycle, from analysis to maintenance
  • Integration with the infrastructure, applications and automation processes your company already has

Frequently asked questions

Answers to the most common questions

What does it mean that Asterisk is an open platform?

Asterisk is open-source PBX software that lets you program its behavior and connect it to other systems through APIs, instead of depending on the closed features of a specific vendor. That’s what makes it possible to integrate it with your CRM, automate tasks or add artificial intelligence.

What can AI automate before, during and after a call?

Before, identifying the caller and opening their record in the CRM; during, transcribing the conversation or providing support through a voice agent; after, generating a summary, classifying the reason for contact and updating the CRM or ticketing system without manual work. The exact setup depends on each company’s systems and data-protection regulations.

Can we keep our current numbers?

Yes. We manage the porting of your existing numbering and coordinate the migration to minimize any disruption.

Can we get numbers from other countries?

Yes. We can provide international geographic numbering, subject to availability and each country’s regulatory requirements.

What is a SIP trunk?

It’s the service that connects an Asterisk PBX to the telephone network to make and receive calls.

Can people work from home?

Yes. Users can work with IP phones, mobile apps or softphones while keeping their corporate extension.

Can it be integrated with our CRM?

Yes. We integrate telephony with CRM, ERP, support platforms and internal applications.

Can you maintain an existing installation?

Yes. We offer support, auditing, maintenance and upgrades for Asterisk systems deployed by other providers.

Can calls be recorded?

Yes. We set up call recording, search and retention systems according to your needs and applicable regulations.

How long does it take to deploy a new PBX?

It depends on the scope: number of extensions, sites, integrations and whether numbering has to be migrated. We define it in the analysis phase, before proposing a timeline.

Let’s talk about your project

Centralize and modernize your company’s communications

Tell us what you need and our sales team will get in touch to review your infrastructure and suggest how to deploy, integrate and automate your Asterisk telephony.

The map is served from Google Maps, a third-party service. It only loads if you accept it.

Or contact us directly